Return Policy
Last Updated: [01/24/2024]
At VD Stores, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within a specified period for a refund, exchange, or store credit, subject to the terms and conditions outlined below.
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Timeframe for Returns:
- You may initiate a return within 60 days from the date of purchase.
3. Non-Returnable Items:
- Certain items are not eligible for return, including Gift cards and preowned devices (90 day policy).
4. Return Process:
a. Contact our customer service team at [vdstores0@gmail.com] to initiate the return process. b. Provide your order number and details about the item you wish to return. c. Follow the instructions provided by our customer service team.
5. Refund/Exchange/Store Credit:
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.
- If approved, you may choose a refund, exchange, or store credit.
6. Shipping Costs:
- Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed.
8. Refund Processing Time:
- Refunds will be processed within [2-10] days after receiving and approving the returned item.
9. Contact Information:
- For any questions or concerns regarding returns, please contact us at [vdstores0@gmail.com].
10. Changes to the Return Policy:
- We reserve the right to update or modify the Return Policy at any time. Changes will be reflected with a revised "Last Updated" date.
By making a purchase from VD Stores, you acknowledge that you have read and agree to our Return Policy.
